TMS Refund Policy


TMS sells a variety of publications, CD-ROMS, slide sets, and other resources. For the purposes of this policy, these products are generically classified as “publications” for simplicity, except when a specific publication type is noted (as for instance CD-ROMS)

Publications may be returned to TMS within the requirements below provided they are not damaged, and provided, for CD-ROMS, that the packaging for the CD has not been opened. Refunds listed below shall not include shipping and handling fees.

Publications returned within 60 days of purchase shall be accepted and TMS shall refund the original price of the publications.

Publications returned after 60 days of purchase, but no more than 6 months after purchase, will be accepted however, a 15% restocking fee for such returns will be assessed by TMS.

Requests to return publications after 6 months will only be accepted if TMS continues to actively sell the publication and the Executive Director deems that demand for the publication is high. In this case, the 15% restocking fee shall be applied by TMS. Otherwise the returns will not be accepted.

For returns for which the original invoice has been paid in full, TMS shall issue a check or a credit card credit. The amount shall be the original publication price for books returned within 60 days of sales or the amount of the original purchase LESS the 15% restocking fee for all other publications. The original publication order will be put back into inventory. The customer will receive a refund , for publications returned after 60 days, TMS will recognize a 15% restocking fee as sales.

If the publications are returned BEFORE the original invoice has been paid, a credit will be issued for the original amount, minus shipping and handling and, if applicable, the 15% restocking fee. This will reflect a balance still owing in the customer’s account. TMS shall then re-invoice the customer for the balance due. This provides the customer with an updated view of their account and a reminder that they still owe for shipping and handling, and in some cases, the restocking fee.


Orders of protected downloadable TMS publications are refundable for 5 business days from the time of purchase. During this time you may also choose to exchange the download for a printed copy (if available) and pay the appropriate shipping & handling charges. The license for your download product will be revoked upon shipping and you will no longer be able to view the file.


Cancellation requests must be submitted via e-mail to or by calling the TMS office at 303-939-9700. Cancellation requests will be accepted without penalty up to 10 business days prior to the event. Cancellation requests received between 3 and 10 business days prior to the event will be refunded in full less a $75 administrative fee AND no publications will be sent. No refunds will be given for cancellations received 3 days prior to the event or for “no shows”. Publications and handouts will be sent upon request.